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  • Do I need to create an account for placing an order?

    It’s not necessary to create an account for placing an order with Cupid You can follow gust check out option to place order with Cupid But discount coupons issued by Cupid Trendz can be utilised only by a registered customer.

  • What is the maximum weight allocated per order, per transaction?

    Usually we will process 8Kg per order, per transaction. Customers who wish to order more products per transaction can directly contact our Customer Care Number, our team will help you to place order. Our Customer Care Number is 9946335613.

  • How can I check the status of my order?

    Normally it will take 10 to 15 working days (Sundays and public holidays excluded) to finish the work from the date of payment unless otherwise our team intimated extra working days to customers while confirming the order. If customers required to know the details and status of their order, they can directly contact the Customer Care Number or they can Whatsapp their queries to us. We will get back to you within reasonable time.

  • To whom should we contact in case of delay in delivering the product?

    In case of any delay in delivering the item after getting the tracking number, customers are requested to contact Customer Care Number for the assistance. In case of overseas shipping there may be delay due to customs clearance and other procedures prevailing in that country, please be aware that there no way to short cut this procedures. In such case customers are requested to wait patiently till the completion of above mentioned procedures. In case of local delivery it will take 3 to 5 working days to deliver the item from date of despatch, we are not responsible for any delay in delivering the products caused by courier department or agency. But we will provide complete assistance to the customers in such situations.

  • How can I customize my own product?

    We do customization as per the requirement of Customers. Please contact Customer Care Number (9946335613) to order your desired product.

  • Is there any additional shipping charges applicable?

    We provide free shipping within India, additional shipping charges will be there for delivery outside India.